It’s the QAtor company policy to commit to costumer satisfaction and provide comprehensive, reliable and efficient solutions from customer driven demands.

A basic level of support and maintenance is provided to secure unlimited free software upgrades assuring that you can always take advantage of the latest product features and enhancements. QAtor also provides 24/7/365 technical support depending on service and support level arrangement. QAtor will provide support for customers through telephone, network/modem and/or through QAtor’s e-mail.

QAtor collaborates with highly experienced business process consultants in assisting and identifying the support services tailored for each client. Support and consulting services are available to assist your solutions’ customization, integration and validation that involve the all QAtor product aspects.

Standard support:

• E-mail and phone support
• Response times depending on support agreement (24 / 8 / 4 hours depending on contracted support type)
• Maintenance and support ; clients will always have the most up to date solution with a regularly updates and releases